It’s a digital world, and instant gratification is the order of the day. So much that 60 percent of online shoppers are willing to pay more for same day delivery.
As an ecommerce business, offering same day shipping will get you more customers and boost your sales. However, executing same day deliveries is easier said than done.
Most small businesses resort to hiring same day courier services. This means the shipping process will largely be out of your hands. With this model, you’re bound to run into a number of challenges, but they’re solvable.
Read on for deeper insight.
Don’t Overpromise
If you’re offering same day shipping, it’s hard to stay quiet about it. You want to plaster it all over your website to grab the attention of your shoppers.
There’s nothing wrong with this, but remember big promises come with big expectations. If you’re going big on same day deliveries, you better ensure your customers are getting their orders as promised. Failure to do so will not only break your customer’s trust and loyalty but also ruin your brand’s reputation.
As such, it’s smarter to be conservative about your same day delivery service, especially if you’re working with a third-party service. Indicate that you’ll strive to fulfill orders on the same day, but also let your customers know that you’re working with a shipping service provider, so there could be delays
Choose a Reliable Same Day Courier
You can either build your own shipping infrastructure or outsource the service to a shipping courier. The latter is cheaper for most small ecommerce businesses.
However, shipping couriers aren’t created equal. While most offer same day shipping services, the quality and reliability of service differ. Some have a high same day delivery rate while others struggle with express deliveries.
Choose a shipping company that has a great record of making same day deliveries. Look at the size of the fleet as well. Visit this link if you need a shipping company with great infrastructure.
Offer Great Customer Service
A customer will be disappointed if they pay for same day shipping and their package doesn’t arrive. However, nothing will frustrate them more than failing to reach your business when making inquiries about their order.
Here’s the thing. Sometimes there will be issues with same day delivery even when you have great shipping partners. Customers expect this to happen from time to time.
Overcome Same Day Courier Challenges
Same day courier companies are central to the success of ecommerce businesses that offer express order fulfillment. While providers strive to make the deliveries on time, there are challenges that result in delays — and delays are not good for business. With this guide, you now know some of the steps you can take to address some of those challenges.
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